Accessibility

Parking is available in the garage at 4th Avenue and Adams Street (Adams Street Garage). There are accessible parking spaces on every level of the garage, as well as elevator access.

The garage typically opens at 6pm Monday-Friday and is open earlier on weekends. Spaces are available to purchase online and through the box office. Note: Not applicable for shows during weekdays before 6pm.

Drop off:
If you are being dropped off at the venue, please inform staff upon entry.  They will direct you to 4th Avenue & Adams Street which is near the main entrance.

Accessible tickets can be purchased online via https://www.arizonafinancialtheatre.com. Our box office is not able to take ticket orders over the phone, and our website is the only method to purchase tickets. Accessible tickets are reserved solely for fans with disabilities and their companions. Fans who abuse this policy could have their order canceled.

To find tickets in the Accessible Seating areas of Arizona Financial Theatre:

• Select the Filters icon in the top right corner of the page, then scroll to the bottom of the sidebar.
• After that, click the slide toggle to Show accessible tickets and choose which options best suit your needs.
• Then click Apply Filters.

Once complete, all accessible options that you choose will be viewable. For a reserved seated show, you will be shown your seat location once the ticket is selected. For general admission events, please contact the Box Office at 602.379.2800 or aftboxoffice@livenation.com.

More information regarding the purchase of accessible seating on Ticketmaster can be found here.

The main entrances to Arizona Financial Theatre are all accessible.

Assistive Listening Devices (ALDs) technology in Arizona Financial Theatre is powered by Listen Everywhere Technology™ and will work in any area of the venue. This allows you to use your mobile device and headphones as your personal ALD. Guests will need to bring their own headphones as the venue will not provide a pair. If you do not wish to use your device, please visit Guest Services to obtain a receiver. A photo ID is required to be held until the device is returned at the end of the event. (Note: There are limited quantities of receivers and they are loaned out on a first come, first served basis.) Bringing a second device is recommended if you would like to use your phone for recording, photos, etc. at the show. 

• Download the Listen Wifi app via the App Store (Apple or Google)
• Visit Guest Services in the main lobby for assistance with the tech
• Connect to the audio channel (LNListen) in the app 
• Enjoy the show!

We welcome you to wear a face mask during your visit to Arizona Financial Theatre. Frequent handwashing is encouraged to help prevent the spread of illnesses that are transmitted by contact. Wash your hands with soap and water for a full 20 seconds, especially before eating/handling food and after using the restroom.

If you need a sign language interpreter or other communication accommodations for an event, such as real-time captioning, or written materials, please submit your request at aftboxoffice@livenation.com at least three (3) weeks before the show, after you have purchased your tickets. This allows us time to coordinate the appropriate services for your event. Interpretation requests are subject to the availability of an interpreter. 

On the day of the show, if you would like assistance getting to your seat, please check in with the Guest Services team in the lobby. We’ll be happy to introduce you to your interpreter or assistive service provider and help you get settled.

In the event of an venue evacuation, crew members will direct fans in safely exiting the venue. Fans are encouraged to identify at least two emergency exits closest to their seating location; a crew member can help point these out if needed. During an evacuation, crew members will direct fans to safe exit routes and designated areas.

For real-time updates during your visit, please check our social channels: Facebook & Instagram

If medical assistance is needed, please contact the nearest crew member and they will assist.

Arizona Financial Theatre takes pride in offering a variety of options for guests with special dietary needs. Fans may request to speak with a member of our Food & Beverage team for specific questions or concerns. While we make reasonable efforts to accommodate dietary requests, we cannot guarantee that all needs can be met.

Additionally, Arizona Financial Theatre cannot guarantee that guests will be free from exposure to specific allergens, including nuts. We strongly encourage guests with food allergies to take all necessary medical precautions when visiting. If medical assistance is needed, please contact a crew member.

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. Please only bring what is required for the duration of the event. We cannot store any type of medication. Over-the-counter medication must be in its original packaging.

Please ask to speak to a supervisor when going through the security bag check for a medical tag.

Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team. There is limited electrical connectivity in the venue, please contact us prior to your visit for more information.

All restrooms on all levels of Arizona Financial Theatre are accessible. Additionally, there is a sole accessible restroom is located on the east side of the lobby.

At Arizona Financial Theatre, we have specific guidelines to ensure all fans, and their service animals are supported throughout their visit. 

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service Animals must be housebroken. Service Animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title III of the ADA.  This also applies to the other species of animals wild or domestic, trained, or untrained.  The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs, bars, or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.

Please contact a member of the guest services team if your Service Animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.

Complimentary wheelchair escorts are available at any entry point. Reservations are not necessary as this service is based on a first come first serve basis. Upon arrival, guests may contact any member of our guest services team to request an escort. This service is available to and from the entry gates and seating areas. Please be aware that our crew and wheelchair will not remain with you during the event. Unfortunately, this service is for Arizona Financial Theatre's wheelchairs only and not personal wheelchairs. 

Fans that have additional questions or require further assistance, are encouraged to contact us by email at arizonafinancialtheatre@livenation.com or by calling 602.379.2800.