Plan Your Visit

Arizona Financial Theatre strives to make our venue and live experiences inclusive and accessible.  For more questions, or information not mentioned below, don't hesitate to get in touch with us at (602) 379-2800 or arizonafinancialtheatre@livenation.com. Our box office is typically from 5-9pm on show days only. For morning or afternoon shows the box office opens 90 minutes before show time.

Arrival & Accessible entrances: 

All entrances to Arizona Financial Theatre are accessible.

Restrooms: 

The men’s and women’s restrooms on all levels of Arizona Financial Theatre are accessible.

Ticketing: 

Tickets located in our accessible section can be purchased online at arizonafinancialtheatre.com.  Our box office is not equipped to take ticket orders over the phone and our website is the only method to purchase tickets.

When a show includes reserved seating, please note the designated Accessible seats available for purchase are designated with the handicap icon. For general admission events, please contact the Box Office at (602) 379-2800 or arizonafinancialtheatre@livenation.com to request Accessible seating.

Accessible Parking: 

Parking is available in the garage at 4th Avenue and Adams Street (Adams Street Garage). There are accessible parking spaces on every level of the garage, as well as elevator access.

The garage typically opens at 6pm Monday-Friday and is open earlier on weekends. Spaces are available to purchase online and through the box office. Note: Not applicable for shows during weekdays before 6pm.

Medication needs: 

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. Please only bring what is required for the duration of the event. We cannot store any type of medication. Over-the-counter medication must be in its original packaging. Please ask to speak to a supervisor when going through the security bag check for a medical tag.

Service Animals:

At Arizona Financial Theatre, we have specific guidelines to ensure all guests, and their service animals are supported throughout their visit. 

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title II and Title III of the ADA.  This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations.  Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations. 

Please contact a member of the guest services team if your service animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.

Sign Language Interpretation:

Arizona Financial Theatre offers sign language interpretation upon request only. Requests for interpreters must be received at least one week before the event date.  

Please make your request by email to arizonafinancialtheatre@livenation.com and include how many in your party need interpretation and the ticket type you have. Interpretation requests are subject to the availability of an interpreter.

Assistive Listening Devices:    

Assistive Listening Devices (ALDs) technology in Arizona Financial Theatre is powered by Listen Everywhere Technology™. This allows you to use your mobile device and headphones as your personal ALD. If you do not wish to use your device, please visit Guest Services to obtain a receiver. A photo ID is required to be held until the device is returned at the end of the event. (Note: There are limited quantities of receivers and they are loaned out on a first come, first served basis.)

1. Download the Listen Everywhere app via the App Store (Apple or Google) 

2. Visit Guest Services in the main lobby for assistance with the tech 

3. Connect to the audio channel in the app 

4. Enjoy the show! 

This app will work in any area of the Arizona Financial Theatre.

Mobility Storage:

Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team. There is limited electrical connectivity in the venue, please contact us prior to your visit for more information.

Bags up to 12” x 6” x 12” are allowed in the venue. All bags will be searched prior to entry. Bags that are not clear will be subject to additional search. NO BACKPACKS ALLOWED.

The following items are prohibited:

• No guns, knives, weapons, pepper spray, projectiles of any kind, spikes of any kind, or any other item that could be used to inflict harm
• Replicas of any type of weapon are NOT permitted
• No drugs or drug paraphernalia, illegal substances of any kind
• No outside food or drinks
• No personal video cameras, Go-Pros, selfie sticks, drones, masks or laser pointers
• No professional audio, video, or audio recording equipment – (including detachable lenses, tripods, zooms or commercial use rigs) without a photo pass
• No unsealed liquids or gels of any kind
• No jewelry or clothing that could inflict harm, including spikes of any kind
• No stuffed animals or toys of any kind

**Please note that the list of prohibited items is subject to change. The venue reserves the right to make any necessary adjustments to these protocols to ensure the safety of the tour, artist, and guests.

The box office is typically open from 5pm-9pm on SHOW DAYS ONLY. For morning or afternoon shows, the box office opens 90 minutes before show time. The Box Office can be reached at (602) 379-2800 or aftboxoffice@livenation.com.

Parking is available in the garage at 4th Avenue and Adams Street (Adams Street Garage). The garage typically opens at 6pm Monday-Friday and is open earlier on weekends.

Spaces are available to purchase online and through the box office. Note: Not applicable for shows during weekdays before 6pm.

We recommend that guests ARRIVE EARLY.

Doors generally open one hour before the show's scheduled start time unless otherwise noted. You can check your ticket for the specific time for your show.

Due to safety and security of guests,  camping out over night is NOT PERMITTED.

Will Call tickets can be picked up at the box office, located in front of the building on the corner of 4th Ave. and Washington St.

For will call pickup, please have the following available:
1) Picture ID that matches the pickup name
2) Confirmation number that matches the customer account

If you had so much fun that you lost something during your time with us, please click here or email us at arizonafinancialtheatre@livenation.com

All of our events are all ages unless otherwise stated. All children over one year old require a ticket, and children under 1 year old without a ticket must sit on a parent or guardian’s lap.

Refunds are automatically issued when an event cancels. Refunds will be provided via the original point of purchase. 

If you’re looking to obtain a refund for a show that was postponed or rescheduled, please visit us at www.livenation.com/refund for more information.

Support acts are always subject to change, there are no refunds when support acts cancel or change.

No, you can’t get a refund, but you can sell your tickets to another fan via your Live Nation account.